Privacy Policy

1. Introduction

MBBS Dunia ("we", "us", "our", "the Platform") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, use our services, or interact with us.

By using MBBS Dunia, you consent to the collection and use of your personal information as described in this Privacy Policy. Please read this policy carefully. If you do not agree with any part of this Privacy Policy, please do not use our Platform.

2. Information We Collect

2.1 Personal Information You Provide

• Contact Information: Name, email address, phone number, and mailing address.
• Academic Information: NEET rank, NEET score, educational qualifications, preferred course, and preferred college.
• Account Information: Username, password, and account preferences.
• Communication Data: Information shared when contacting us, submitting queries, or interacting with our chatbot and support team.
• Counselling Information: Details related to counselling preferences, state, category, and admission requirements.

2.2 Information Collected Automatically

• Device and Usage Data: IP address, browser type, operating system, device information, pages visited, time spent on pages, and referring URLs.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, analyze usage, and deliver personalized content.
• Location Data: Approximate location based on IP address to provide relevant college suggestions.

2.3 Information from Third Parties

• Social media platforms when you interact with our pages or use social login features.
• Educational partners, colleges, or service providers when you access their content through our Platform.

3. How We Use Your Information

3.1 Providing Services

• To help you find and compare medical colleges.
• To provide personalized college recommendations and predictor results.
• To offer counselling guidance and admission support.
• To send you admission alerts, updates, and relevant notifications.

3.2 Improving Our Platform

• To analyze usage patterns and improve user experience.
• To develop new features, tools, and content.
• To conduct research and generate insights about medical education trends.

3.3 Communication

• To respond to your queries, requests, and feedback.
• To send promotional emails, newsletters, and marketing communications (you can opt out at any time).
• To notify you about changes to our services, policies, or terms.

3.4 Security and Legal Compliance

• To protect the security and integrity of our Platform.
• To comply with legal obligations, court orders, or regulatory requirements.
• To enforce our Terms and Conditions.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

4.1 With Service Providers

We may share your information with third-party service providers who assist us in operating our Platform, processing payments, sending emails, or providing customer support. These providers are contractually obligated to protect your data.

4.2 With Educational Partners

With your explicit consent, we may share your information with colleges, universities, or counselling services to help you with admissions or enrollment processes.

4.3 For Legal Reasons

We may disclose your information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights or the safety of our users.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner, subject to the same privacy commitments.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Information: Retained while your account is active and for a reasonable period after closure.
• Usage Data: Retained for up to 12 months for analytics and improvement purposes.
• Communication Data: Retained for up to 3 years to address any issues or queries.

You may request deletion of your personal information at any time, subject to our legal obligations.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings.
• Analyze website traffic and user behavior.
• Deliver personalized content and advertisements.
• Improve our Platform's functionality and performance.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly (e.g., session management).
• Performance Cookies: Help us analyze usage and improve performance.
• Functional Cookies: Remember your preferences and personalize your experience.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Platform.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include:

• Encryption of sensitive data during transmission.
• Secure servers and firewalls.
• Regular security audits and vulnerability assessments.
• Restricted access to personal information.

While we strive to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

8. Your Rights and Choices

• Access and Correction: You can access and update your personal information at any time through your account settings.
• Deletion: You may request deletion of your personal information, subject to legal requirements.
• Opt-Out of Marketing Communications: You can opt out by clicking the "unsubscribe" link in any marketing email.
• Data Portability: You may request a copy of your data in a portable format.
• Withdraw Consent: You may withdraw consent at any time if we are processing your data based on consent.

9. Third-Party Links

Our Platform may contain links to third-party websites, including official counselling portals, college websites, and partner services. We are not responsible for the privacy practices, content, or policies of these third-party websites.

10. Children's Privacy

MBBS Dunia is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you are under 18, you may use the Platform only with the involvement and consent of a parent or legal guardian.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your data during such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date at the top. Your continued use of the Platform after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Grievance Officer

In compliance with applicable laws, we have appointed a Grievance Officer to address any concerns regarding privacy and data protection:

Email: grievance@mbbsdunia.com
Response Time: We will respond to your query within 30 days of receipt.